New Customer Guide
My First Pickup: What to Expect
Never used a pickup & delivery laundry service before? Here's exactly how it works, from the bag you use to the day it comes back clean.
- No need to be home
- From $3.00 / lb, weighed on arrival
- Call or email with questions
- 5.0 ★ · 50 Google reviews
- Locally owned and operated in Hollywood, SC
- New 100 lb washer for big loads
- Open daily 7:00 AM – 9:00 PM
- Pickup & delivery across the Lowcountry
Your first order, step by step
Pickup & delivery is meant to remove a chore from your day, not add a new one to figure out. Here's the whole process up front.
1. Schedule your pickup
Book online (Schedule Pickup) or call (843) 708-6848 to set a pickup day. We'll confirm the window and any special instructions before we come by.
2. Bag it up and leave it out
Any sturdy bag works — a laundry bag, a large trash bag, or a couple of pillowcases for a small load. Leave it in the spot you agreed on at booking: your porch, a gate, or wherever's easiest for your address. There's no need to be home for the pickup itself.
3. We weigh, wash and bill by the pound
Once your bag arrives with us, it's weighed and billed from $3.00 per pound for pickup & delivery wash, dry & fold, plus a distance-based delivery fee outside 5 miles — you'll see your exact fee when you enter your address at booking.
4. We clean, fold and return it
Your laundry is washed, dried and folded, then delivered back to the same spot on the agreed schedule — clean, folded and ready to put away.
How weighing and billing works
Pickup & delivery wash, dry & fold starts at $3.00 / lb within 5 miles of the shop, based on the actual weight of your bag once it arrives with us — not an estimate made at your door. Addresses farther out have a delivery fee added — you'll see it when you enter your address at booking. If you'd rather know a price before scheduling, our flat-rate bag options on the wash & fold page are worth a look too.
Not sure what your address costs? Enter your address when you schedule and CleanCloud shows your exact delivery fee before you confirm.
Check my address & schedule →Turnaround is scheduled around pickup and delivery days rather than a fixed number of hours, since it depends on your route and how far ahead you book. Ask when you schedule and we'll tell you exactly which day to expect your laundry back.
If something's wrong with your order
Mistakes are rare, but if anything about your order looks off — a missing item, a stain that didn't lift, a delivery mix-up — reach out right away. Call (843) 708-6848 or email wefoldlaundromat@gmail.com and we'll make it right. We handle order issues by call or email only — never by text.
Got dry cleaning too? Send it with the bag
Your first pickup doesn't have to be wash & fold only. Put any dry cleaning — suits, dresses, shirts, coats, table linens — in a separate bag inside or beside your laundry bag and mention it when you book. Those pieces are priced per item, not by the pound, and come back pressed and hung rather than folded.
Same-day turnaround (in by 10:00 AM) applies to garments handed over at the counter. On a route pickup, the clock starts when your bag reaches the shop, so if something is needed for a specific day, say so at booking or call (843) 708-6848 and we'll be straight with you about timing.
New customer offer
20% off your first order
Try wash & fold, a pickup, or your first dry cleaning order and see the difference. Mention the offer at the counter or when you schedule — no code, no catch.
First pickup questions
Everything a first-time pickup & delivery customer usually wants to know.
Ready for laundry day to be someone else's problem?
Schedule a pickup online in about a minute, or call and talk to a real person in Hollywood.